Conversations that Count - People Results executive recruitment and development firm located in Brisbane, Australia.

	Conversations that Count A People Results' Workshop		The Challenges *'I've been putting off having this talk for weeks now. Just can’t seem to find the right time to talk to her.'* *‘Once I start it, how can I control where the conversation goes and where it ends?’* *'I know I should, but I’m not sure how to approach this conversation with my manager. He’s not that easy to talk to.'* Choosing the right time to speak and the right approach is not easy. It is something that managers grapple with on a regular basis. Have the above questions and othes like them answered at a Conversations that Count Half-Day workshop and become a more proactive and polished communicator.
	OVERVIEW Despite a multitude of ways to connect with each other, we often fail to communicate. We know we should sit down face-to-face and discuss the issue that is threatening our team and our results but we hold back. We put off having the conversation because we fear it might turn into a confrontation. We keep thinking we will do it next week, once some deadline or other is out of the way. In the meantime, the burning issue does not disappear or solve itself. Conversations That Count is the circuit-breaker! This Half-Day Workshop is packed with information, models, tools and tips on how to conduct highly-effective workplace conversations every day. From having a conversation with the Executive Chairman, to a conversation with a team member or one of your peers, you will have it covered. WHO SHOULD ATTEND Emerging leaders, executives, managers and professionals across all disciplines who wish to improve their conversational abilities and gain more confidence in conversing with others in ways that are open and beneficial for them and for their organisation.		People Results offers Conversations that Count as an on-site workshop for client organisations. We also hold public programs of this popular workshop regularly throughout the year. The date of our next 2012 public workshop is Wednesday, 21st March at Christie Corporate Centre, Level 1, 320 Adelaide Street, Brisbane. To Register Online: www.stickytickets.com.au/7741 To Register by Email or Fax: MS Word Registration Form PDF Registration Form
	KEY BENEFITS To develop the advanced communication skills of a leader who converses confidently with others knowing his/her purpose and with clear outcomes in mind. To acquire and put into daily practice a highly-effective model for having positive and productive conversations in organisational settings. To become more confident and more willing to initiate important conversations with people at all levels, within and outside the organisation. To be aware of the typical barriers and difficulties which commonly arise in these challenging conversations and to be equipped and ready to resolve them. To be inspired to set the benchmark for others by demonstrating how to discuss and resolve a wide variety of issues by having conversations with others.		Change the conversation and you can change the outcome.
	WORKSHOP DESCRIPTION Conversations that Count is a highly practical learning experience designed to inform and motivate emerging leaders on how to initiate and respond with confidence in conversations with senior leaders, clients, team members, peers and other stakeholders within and outside the organisation. Session 1: A Structure and Tool-Kit Scenarios and Solutions The Elements of a Productive Conversation A Structure/Model that is easy to use and recall Core Techniques and Approaches Conversations that Count with Senior Managers Practice Sessions (2) Session 2: Challenging Conversations What gets in the way of Productive Conversations Anticipating and Meeting these Challenges What to do when the Other Person is not Cooperative How to Get the De-railed Conversation Back on Track Conversations that Count with Team Members Developing a Personal Action Plan Practice Sessions (2) WORKSHOP DURATION Half-Day WORKSHOP INCLUSIONS Arrival tea/coffee and morning tea Workshop materials and course notes Personal Action Plan		PARTICIPANTS’ FEEDBACK: “I enjoyed myself, learnt a great deal about the tools for having conversations that count and feel energised to make these changes.” Assistant Director, Government department “Very valuable to have a versatile yet simple model. I am confident I can apply it in my role.” Finance Manager, Mining Company "I am confident I can apply the model to my conversations effectively." Manager, Government corporation "Relevant and timely." Operations Manager, Engineering firm "Very friendly and approachable facilitator." Program Manager, Local Government “Essential learning for new managers and good reinforcement and tools for more experienced managers.” HR Manager, Information Technology “Having these conversations before things get out of control, I expect to have better outcomes in the future.” Development Director, Major Construction Company
	"Time that busy people have set aside to talk with anybody about anything is time not to be taken lightly. Something needs to be set in motion as a result of their time with others. Every conversation has to count.” Susan Scott: Fierce Conversations, page 97 (2002)		Telephone 07 3910 1003 enquiries@peopleresults.com.au